Refund policy

Your satisfaction is our top priority. If you're not completely satisfied with your purchase, we provide a simple and transparent return and refund process to ensure your peace of mind. Please read our policy below:

Eligibility for Returns

  • Label Printers:

    • Returns are accepted within 30 days of delivery.
    • The item must be in its original condition and include all original packaging, accessories, and documentation.

  • Label Rolls:

    • Returns are accepted within 30 days of delivery only if they are unused.
    • Rolls must remain in their original packaging and show no signs of tampering or use.

Conditions for Refunds

  • All returned items will be inspected upon receipt.
  • Items that are damaged, used, or missing components (unless due to our error) will not be eligible for a full refund.
  • We reserve the right to deduct a restocking fee if the product is not returned in its original condition.

How to Initiate a Return

We strive to make the return process as easy as possible. Follow these steps to return an item:

  1. Initiate Your Return:

    • Log in to your account on our website and navigate to Your Orders.
    • Select the item you wish to return and choose the option Return or Replace Items.
    • Provide a reason for the return and submit your request.

  2. Receive a Return Authorization:

    • Once your return request is processed, you will receive a Return Authorization Number along with detailed return instructions.

  3. Prepare Your Item for Return:

    • Package the item securely in its original packaging, including all parts and accessories.
    • Ensure the package includes the Return Authorization Number for faster processing.

  4. Ship the Item Back:

    • If applicable, use the provided return shipping label or send the item to the address specified in the return instructions.

  5. Track Your Return:

    • Keep a copy of the return tracking number for your records.
    • Once the item is received and inspected, your refund will be processed.

Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item, defective product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the cost of return shipping.

Refund Process

  • Refunds will be issued to your original payment method within 7 business days after we receive and inspect the returned item.
  • If applicable, shipping fees from the original order are non-refundable.

Non-Returnable Items

  • Custom or personalized items are not eligible for returns or refunds.
  • Products showing signs of use or tampering are not eligible for a refund.

Need Assistance?

For any questions or concerns about our return and refund policy, please contact us at: